Privacy Policy

📄Introduction

Welcome to Resolu ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using the Resolu mobile application ("App") and website, you agree to the collection and use of information in accordance with this policy.

📊Information We Collect

We collect information that you provide directly to us when you create an account, use our services, or communicate with us.

Personal Information

• Full name
• Email address
• Phone number
• Profile photo (optional)
• Location data (city, wilaya)

Usage Data

• App usage statistics and interaction patterns
• Device information (model, OS version)
• IP address and browser type
• Search queries and browsing history within the app

⚙️How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To connect you with relevant service providers in your area
• To process and manage your account
• To send you important notifications about your bookings
• To respond to your comments, questions, and support requests
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

🤝Data Sharing & Third Parties

We do not sell your personal information. We may share your information in the following situations:

• With service providers: Your basic profile information (name, location) may be shared with service providers you choose to contact
• With analytics partners: We use third-party analytics tools to understand how our app is used (e.g., Google Analytics, Firebase)
• For legal reasons: When required by law, regulation, or legal process
• For safety: To protect the rights, property, or safety of Resolu, our users, or the public

🗄️Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

🛡️Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage infrastructure

✊Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can update or correct your personal information through the app
• Deletion: You can request deletion of your account and associated data
• Portability: You can request your data in a machine-readable format
• Objection: You can object to the processing of your data for marketing purposes

👶Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

📝Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.